Energy Services Provider PDF Print E-mail
SITUATION

Working with the Vice President of Finance for this Energy Services provider, the critical business issue was meeting compliance standards for operating divisions of the company because the operations data was difficult to access and analyze.
Read more...
 
Large U.S. Retailer PDF Print E-mail
SITUATION

Working with the Vice President of Customer Service for this large retailer, the critical business issue was the cost associated with serving independent communication channels and the lack of consistent customer information across those channels.
Read more...
 
Financial Services Provider PDF Print E-mail
SITUATION

Working with the Vice President of Retail Accounts for a major financial services firm, the critical business issues were customer attrition and the low average rate of products sold per household.
Read more...